Website Terms and Conditions Introduction

Please read these terms & conditions carefully as they govern your use of our website; by using our website, you accept these terms and conditions in full. When using our website, our aim is to provide you with a positive and trouble free experience, ensuring your recommendation of our products and services is secured. Therefore, if you feel there is any part of this document that is ambiguous, or unclear, then please contact us immediately and we will be happy to re-clarify any points of concern you may have at the time.

By accessing and using our website, you agree to be legally bound by these terms and conditions, whether or not you complete any transactions with us, or become part of our mailing and promotional database.

(1) Prices & Postal charges

(a) Prices quoted throughout the website or our marketing collateral materials, are in GBP, inclusive of VAT at the rate pertaining at the time of the transaction - currently 17.5%. This applies to all orders placed and received in the UK and UK Armed Forces Overseas only.
(b) Goods ordered and received outside the EC will be zero rated for VAT and the relevant local corrections recorded on the paper invoice at the time.
(c) Postage is charged at second class recorded delivery within the UK - there is no postal charge on replacements for damaged goods.

(2) Transactions & Payments

(a) We are authorised merchants for all major debit and credit cards with the exception of Diners Club and American Express. We accept Visa and Mastercard and all their derivatives such as Switch, Delta and Electron.
(b) All orders placed either through this website or via the telephone must be paid for by a credit or debit card. Our customer services will call you to inform you when your order has been despatched, advise you of the postage costs and take payment at the time over the phone. We only accept cash or cheque with the relevant bankers card either made in person at our offices, or at a fashion show event.

(3) Guarantee & Returns Policy

(a) If your goods are damaged in transit, you must sign for them at the time as 'damaged'. All our orders are sent registered post to allow you the opportunity to have this option. Return the goods to us directly and we will replace, refund or re-order the item wherever practical and relevant.
(b) We cannot be held responsible for damage or defects arising from alterations, repairs or maintenance by any third party.
(c) We cannot be held responsible for damage due to general wear and tear or from a failure to follow the manufacturers care guidelines.
(d) It is explicitly NOT our policy to stock 'seconds' and we specifically only purchase from first quality suppliers where all due care and attention is taken to certify the quality of the goods purchased. However, due to the nature and sheer volume of the stock we carry, any exceptions, however fractional, are clearly marked and labelled as such and are sold as described in good faith. We cannot be held responsible for the policy of any third party supplier or company in relation to this clause.
(e) We offer returns free of charge within 10 days of the show at which they were bought, or the date they were received through the post. The goods must be returned in the packaging by registered second class post - this will be refunded to you as part of the refund transaction.
(f) We allow over an hour at the shows themselves for you to try on and sample the goods or clothes and make your decision - returns can therefore only be accepted by us if the goods are damaged, faulty or not fit for purpose. We offer a 'no-quibble' policy on such goods.
(g) You are responsible for the safe keeping of the goods until they are signed for and received back at Catwalk Connections Offices - any damage, loss or otherwise undue care incurred before they are received remain your responsibility and may effect the overall outcome of the transaction.
(h) If loss or damage is incurred and the goods are irretrievable you will be responsible for any subsequent postal or other charges incurred in this regard in the endeavours of Catwalk Connections to investigate their loss.
(i) We reserve the right to recover any unreturned goods from you, or those that are unpaid for by you after 28 days - and to recover any reasonable costs from you, incurred by us, while so doing.

(4) Feedback and Complaints

(a) If you have any feedback, whether it be 'the good, the bad or the ugly' we would welcome your comments - it is our policy to listen to our customers and in doing so move our business forward and improve our products and services for the long term. Please email us on info@catwalkconnections.co.uk and we will reply within 24 hours by telephone, and investigate any complaints providing you with a written response within 7 days.

(5) Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

(6) Licence to use website

You may view, download for caching purposes only, and print pages from the website, provided that:

(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system.
(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.
(c) you must not edit or otherwise modify any material on the website.

(7) Limitations of liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

(8) Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to non-account holders and/or other parties, to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.

We may disable your user ID and password at our sole discretion, OR, if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.

(9) Bulletin board - comments

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website for any purposes related to marketing without our express written consent.

You must not use our website to copy, publish or send mass mailings or spam.

You must not use our website to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under English and other applicable law. All material you copy, publish or send via our website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person's intellectual property rights or rights of confidence, impinge upon any person's privacy, or constitute incitement to commit a crime[; further, material must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.

We reserve the right to edit or remove any material posted upon our website.

(10) Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

(11) Entire agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(12) Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

(13) Our contact details

The full name of our company is Catwalk Connections Ltd and our address is Heathside House, 54 Comptons Lane, Horsham, West Sussex RH13 6AT.

You can contact us by email to info@catwalkconnections.co.uk

These Terms & Conditions do not affect your statutory rights as a consumer

These terms and conditions are based on a freely-available template created and distributed by www.website-law.co.uk.